Refund policy

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

To exercise your right of withdrawal, you must inform us (Stiftung Museum Schloss Moyland - Sammlung van der Grinten - Joseph Beuys Archiv des Landes Nordrhein-Westfalen - Am Schloss 4, D-47551 Bedburg-Hau, Germany, Tel. +49 2824 9510-60, Fax +49 2824 9510-99, email: info@moyland.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). You may use the sample withdrawal form [PDF] for this purpose, although this is not required.

To meet the deadline for cancellation, it is sufficient for you to send notification of your intention to cancel before the cancellation period expires.

Consequences of the revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics, and functioning.