Shipping policy

Shipping Terms

For shipping within Germany, the fees are displayed individually in the shopping cart during checkout. Shipping costs are flat rates only, meaning they apply regardless of the size and weight of the items.

Payment under the executed contract is due immediately and in full. No discount is offered. Should you fail to make payment on time, we reserve the right to charge late fees and interest on overdue payments in accordance with applicable law.

Unless otherwise specified or agreed upon during the ordering process, the ordered goods will generally be shipped as soon as payment is confirmed in one of the accounts of the Moyland Castle Museum Foundation.

Delivery is generally made to the shipping address provided by the customer. Unless advance payment is made in individually agreed cases, the goods remain our property until full payment has been received. Until that time, the goods may not be pledged, transferred as security, or encumbered with any other rights, except in cases permitted by law. The customer is obligated to treat the item with care until ownership has been transferred to him.

The risk of loss or damage to the ordered goods passes to the purchaser/customer as soon as the shipment is handed over to the carrier. This does not apply if the purchaser is a consumer as defined in Section 13 of the German Civil Code (BGB).

Retention of title, late payment

The goods remain the property of the seller until the purchase price and any applicable shipping costs have been paid in full. Until that time, the goods may not be pledged, transferred as security, or encumbered with any other rights. The buyer is obligated to treat the goods with care until ownership has been transferred to them.